Cancellation by Customer
For Group under 6 cabins:
More than 21 days prior to check-in: FREE of charge
From 11 to 30 days prior to check-in: 30% of total rates
From 04 to 10 days prior to check-in: 50% of total rates
Less 3 days prior to check-in: 100% of total rates
No-Show: 100% of total rates
For Group from 6 cabins:
More than 60 days prior to check-in: FREE of charge
From 31 to 60 days prior to check-in: 30% of total rates
From 11 to 30 days prior to check-in: 50% of total rates
From 04 to 10 days prior to check-in: 70% of total rates
Less 3 days prior to check-in: 100% of total rates
No-Show: 100% of total rates
Cancellation due to bad weather
If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:
Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!
Children Policy
The rate for children applicable for one child sharing a twin or double cabin with two adults on mattress
Children from 05 - 11: Stay with parent 75% adult rate
Children under 05 stay with parents: FOC
Only one (01) child under 4 years old sharing room with two (02) adults is allowed for FOC per cabin
Day one: Hanoi – Haiphong – Halong Bay – Lan Ha Bay in Cat Ba Archipelago
8:00 – 8:30 You will be greeted at your hotel to take the new highway to Got Ferry Terminal, Cat Hai Town, Haiphong City (if book our shuttle bus). You will travel on the longest bridge in Southeast Asia and be greeted at our lounge before boarding.
12:30 Board the Heritage Cruises boat and enjoy a welcome drink as you receive a cruise briefing, safety instructions and check in to your suite. Lunch is served at L’Indochine Restaurant.
12:40 Cruise to Da Chong islet, where you can see a heritage lighthouse built by the French more than 100 years ago. After lunch, cruise to Gia Luan Lagoon where limestone karst formations rise out of the sea. This quiet bay is untouched and remote, as not many cruise ships visit.
15:30 The cruise vessel approaches the Ba Trai Dao or Three Peach beaches in Lan Ha Bay, a natural frontier between the provinces of Halong and Haiphong. This secret hideaway has beaches, caves and coves, plus the spectacular natural beauty of about 400 islands. Guests can try kayaking or simply swim in the clear waters of the bay.
17:30 Back on Heritage Cruises, enjoy life aboard the vessel or in your suite, and with cocktail in hand watch the sunset over the Gulf of Tonkin.
18:30 Activities include afternoon tea and the chef will lead a Vietnamese cookery class.
19:30 A memorable dining experience will be offered at the restaurant, with local food in an intimate and romantic setting.
21:30 Enjoy evening views of the bay at the bar on the top deck. Try your hand squid fishing. The bars are open until late.
Day two: Halong Bay – Hanoi
6:15 Start the day with a session of Vovinam on the sundeck,
6:45 The guests will enjoy a light breakfast on board.
7:15 Head off in a bamboo boat to explore the Dark and Bright Cave
9:00-9:30 Return to the ship for checkout.
10:00 Enjoy brunch while cruising back to harbour.
11:00 Return to Got Harbour and relax at our lounge while your transportation arrives.
12:10 Departure to Hanoi for those who have booked our Limousine service.
14:00 Approximate time of arrival in Hanoi, and drop-off at your hotel.
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info@asiaeyestravel.com