Cancellation by Customer
For Group under 6 cabins:
More than 21 days prior to check-in: FREE of charge
From 11 to 30 days prior to check-in: 30% of total rates
From 04 to 10 days prior to check-in: 50% of total rates
Less 3 days prior to check-in: 100% of total rates
No-Show: 100% of total rates
For Group from 6 cabins:
More than 60 days prior to check-in: FREE of charge
From 31 to 60 days prior to check-in: 30% of total rates
From 11 to 30 days prior to check-in: 50% of total rates
From 04 to 10 days prior to check-in: 70% of total rates
Less 3 days prior to check-in: 100% of total rates
No-Show: 100% of total rates
Cancellation due to bad weather
If the cancellation be announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:
Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!
Children Policy
The rate for children applicable for one child sharing a twin or double cabin with two adults on mattress
Children from 05 - 11: Stay with parent 75% adult rate
Children under 05 stay with parents: FOC
Only one (01) child under 4 years old sharing room with two (02) adults is allowed for FOC per cabin
9.00 – 9.30: Pick-up in Hanoi.
11.00 – 12.00: “At your arrival” at Got Pier, a warmly welcomed is awaiting you from the Capella Cruise’s mates and check in.
12.00: “Transfer” to Capella Cruise with Capella Cruise Manager and tour guide. Exploration of the trip: “ 2 destinations / 1 journey”.
13h00: Cabin check-in. “Lunch Buffet “of various dishes served at the “Harmony of the Sea” Restaurant, located at the front of the ship, customers can enjoy their meals while looking at the amazing landscapes through the windows.
14.30: “Relaxing on board” at the Beauty & Massage-Spa; at the Oasis Pool Bar & Jacuzzi; at the Ocean Pool and Water Chute; at the Cigar Salon Lounge; at the Melody Theatre; at the Spirit of the Sea Lounge, at the Ocean Sky View Sundeck; at the Fitness Room; or kayaking to Coconut Island for a swim, sightseeings and relaxing on the beach.
17.30: “Romantic Sunset Party” with splendid drinks at Spirit of the Sea Lounge or on the Ocean Sky View Sundeck.
“Cooking demonstration” at Harmony of the Sea Restaurant, learn how to make a Vietnamese traditional dish – the fresh spring rolls.
19.00 – 20.30: “Dinner” with a set menu of Western, Asian and Vegan foods served at Harmony of the Sea Restaurant.
20.30 – 21.30: “Artistic performances” at the Spirit of the Sea Lounge. Squid fishing for an overnight on board.
06.30: “Tai-chi” at sunrise on the Ocean Sky View Sundeck to welcome a new day.
07.15: “Light Breakfast” with tea, coffee & pastries at Harmony of the Sea Restaurant.
08.00 – 08.45: “Kayaking or Bamboo Boat” to the Dark and Light Caves or bamboo boat, surrounded by beautiful sceneries and amazing limestone islets.
08.45 – 9.30: “Back to Capella Cruise ship”, shower and downtime.
Heading back to the marina. Bill settlements, check-out and returning the room keys at the reception.
09.30 – 11.30: “Brunch Buffet” at Harmony of the Sea Restaurant after check-out.
11.30 – 12.00: “Back to Capella Cruise’s Office” at Got Pier, Cat Hai.
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